Consumer challenges for the Internet of Things and associated technologies

A ‘third wave’ of computing is emerging, encompassing technologies that have been called many names, including ubiquitous and pervasive computing, ambient intelligence, the Internet of Things and eObjects. This third wave will bring about significant socio-technical change, especially in the lives of consumers. With this change comes the possibility of a disconnection between consumer protection law and the new things, activities and relationships enabled by the third wave. The article linked below analyses the attributes of these technologies, and identifies where consumers may face challenges relating to acquisition and interaction. These challenges are appraised in the light of common consumer protection principles, to identify whether likely detrimental outcomes for consumers may conflict with these principles. This article provides a basis for consumer protection lawyers globally to examine whether or not their current consumer protection legislation can adequately provide appropriate consumer protection in the face of the third wave.

Emerging information technologies – challenges for consumers

This is the accepted (but not proofed) version of an article to be published by Taylor & Francis in the Oxford University Commonwealth Law Journal 2017.

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